Resident Services Manager
Salary: $6,926 – $9,282 monthly
Closing Date: 02/23/2025
Self-Help Enterprises is recruiting for a Resident Services Manager, a new position in the Resident Services program. The Resident Services team empowers residents in SHE’s multifamily affordable housing communities to take charge of their lives and well-being by leveraging strong relationships, community connections, and shared resources. The Resident Services program is focused on creating lasting, positive change and building vibrant, inclusive communities where all individuals can thrive.
As the Resident Services Manager, you will lead a dynamic team of professionals working toward a vision where everyone has a safe and stable home and a sense of belonging. You will provide strategic leadership and support to a team of experienced Housing Specialists, driving them to achieve high-impact goals that enhance the well-being of residents in our multifamily housing communities. Additionally, you will lead significant change initiatives, including adopting a new operational framework, a comprehensive data collection and reporting plan, and an innovative fund development strategy. You should be entrepreneurial, have proven experience leading teams and organizational change, and possess strong leadership and fund development skills.
Responsibilities
- Lead the strategic plan implementation for the Department, ensuring alignment with organizational goals.
- Supervise, guide, and coach Department staff to ensure effective service delivery.
- Support staff in implementation of project-specific service delivery plans and assist with periodic service plan updates.
- Oversee qualitative and quantitative data collection and analysis to inform program improvements and outcomes.
- Develop and deliver quarterly and annual reports that highlight outcome data from multifamily housing communities.
- Collaborate with Director of Resident Services to implement the fund development strategy, including grant writing, grant oversight and reporting, and building and sustaining relationships with foundations.
- Regularly communicate key achievements, challenges, and opportunities to supervisor and executive leadership.
- Assist the Director and Resident Services team in managing relationships with critical partners to support the team's vision.
- Track best practices in affordable housing resident services and permanent supportive housing; State and Federal Policy pertaining to the Department; and other funding and regulatory issues.
- Engage staff in ongoing, in-depth review and analysis of program operations, community needs, and program resources.
- Provide feedback on the development of service delivery plans for new projects in development and coordinate with the Real Estate Development team on application materials.
- Maintain effective communication with SHE partners, funders, and regulators in a way that furthers positive working relationship.
- Prepare program and project budgets, review fiscal data, and effectively manage within budget.
- Develop and draft policies and procedures, memorandums of understanding, and other written assignments.
- Facilitate meetings with internal and external stakeholders.
- Represent SHE to communities, agencies, the media, and participants.
Must Haves
- Demonstrated leadership skills, including successfully managing and coaching a team toward achieving high-impact goals.
- Strong computer skills (Excel, Word, Outlook, and project management tools).
- Ability to analyze data and trends and create and maintain records.
- Experience and success with grant writing and/or fund development.
- Strong communication and partnership skills.
- A four-year college degree or equivalent work experience.
- Familiarity with or strong interest in learning about the issues affecting San Joaquin Valley residents with lower incomes or who have experienced homelessness.
Skills
You're passionate
You're a passionate and energetic person who's excited to connect and strategize with residents and communities.
You love people, communities, and problem solving
You're always excited to meet someone new, listen, and help them find solutions to their needs.
You were born a people person
You enjoy interacting with people–over email, on the phone, and in person. You're a great listener, motivator and get excited to help others be more successful.
You get excited about the details
You're a detail oriented person who is organized and always looking for efficiencies.
You're a creative and strategic thinker
You strive to come up with innovative and creative solutions to problems that seem impossible. You're capable of thinking about the big picture and coming up with a plan to execute.
You're self-motivated
You see something that can be improved and you go after it. You have a strong desire to help others and to be a part of something special at Self-Help Enterprises.
EQUAL OPPORTUNITY EMPLOYER